Who we are
1slash is a human service, not software. It is operated by Kiarash N.A., trading as 1slash, Postfach 13 02 66, 20102 Hamburg, Germany ("1slash", "we", "us"). You reach a human at talk@1sla.sh.
These Terms apply to every client of the 1slash service ("you"). They are written for businesses. If you are a consumer, mandatory consumer protection law applies on top, and nothing in these Terms takes it away.
What you are buying
Not software. A service. We learn your organization, build your shared brain (your business, written down so people and AI can use it), connect AI helpers to it, and keep all of it alive.
Six levels, spelled 1-S-L-A-S-H: 1 Slash (we learn your business), Select (we decide together what AI takes over, nothing without your OK), Law (we teach the AI your way of working), Approve (every output has to show done, not say done), Secure (your keys, your accounts, a human answerable), Human (one AI connector per employee, humans on call around the clock).
We choose the tools and AI providers that power your helpers, and we may change them when better or safer ones exist. What stays constant is the service around them. Your helpers are configured for you; the underlying software belongs to its makers, neither to you nor to us.
How a contract forms
You start by typing /1slash in a folder of your work, or by talking to a human. We ask a few plain questions, you answer, and we prepare your setup. A contract forms when we confirm your setup and you approve the first charge or pay the first invoice.
If you sign a separate service agreement with us, that agreement wins wherever it differs from these Terms. For everything it does not cover, these Terms apply. For everything about personal data, the Data Processing Agreement wins over both.
Your keys, your accounts
Our AI never owns your logins. Your accounts, your API keys, and your data stay yours. Helpers borrow permission, like an employee with a key card you can cancel anytime.
You are responsible for giving us accurate information about your business, for granting only access you are allowed to grant, for the content you put into your brain, and for the instructions ("laws") you teach your helpers. When the contract ends, you revoke our access.
AI under your leash
You set the autonomy dial for every helper: from "ask me before doing anything" up to "fix it yourself and tell me after". You start low. Trust is earned over time, and the dial is yours to move in both directions.
Every helper writes down what it did, and a separate check verifies its work. It cannot just say done; it has to show done. A human on our side stays answerable for the service doing what we agreed.
Within the leash you set and the laws you teach, helper output and its consequences in your business are yours. We are answerable for helpers working as configured and for fixing them when they do not. We are not answerable for business decisions you make with helper output, nor for actions a helper took inside the permissions you granted.
The guarantee
Two promises, binding:
If a helper breaks and we do not fix it within 72 hours of your report, that billing month is free for that helper. Not a credit, not a voucher. Free.
If we cannot get your brain working within one month of your onboarding start, you get every cent back: all fees you paid us for the service up to that point.
A helper counts as broken when it stops producing work it should produce, when its proofs fail repeatedly for the same reason, or when it ignores a law or exceeds its leash. A helper doing something you simply dislike is not broken; that is a missing law, and we fix those too, inside the same week.
To claim, talk to a human in plain words at talk@1sla.sh or through the contact page. The clock starts when your message reaches us. You never need to quote a clause, file a ticket, or prove you are owed. Statutory rights you hold on top of this guarantee stay untouched.
Fees and payment
You pay per helper, monthly or yearly, plus one-time extras where agreed. Current prices are on the pricing page or in your quote. All prices are plus VAT where applicable.
You can pay by card (processed by Stripe) or by invoice with bank transfer. Invoices are due within 14 days of receipt. If you pay late, statutory default interest applies (§ 288 BGB); for business clients we may also charge the statutory lump sum of 40 EUR.
If our prices change, we tell you at least six weeks before the change reaches you, and you can cancel the affected helpers before the new price applies.
What is yours, what is ours
Yours: your data, your accounts, the contents of your brain, the laws you teach, and the output your helpers produce for you. You can take all of it with you when you leave (see Term and termination).
Ours: the 1slash name, our methods, processes, templates, and know-how, and the generic tooling we build to run the service. You may use them as part of the service while the contract runs. You may not copy them to offer a competing service.
Feedback you send us stays yours, and you allow us to use it to improve the service without owing you anything in return.
Confidentiality
We treat everything you share with us as confidential and use it only to run your service. You treat our non-public methods and pricing the same way. This duty lasts during the contract and for three years after it ends. It does not cover information that is public, already known to the receiving side, independently developed, or required to be disclosed by law.
Data protection
For the website, billing, and our communication with you, we act as the data controller and the Privacy Policy applies. For the business data inside your brain and your helpers, you are the controller and we are the processor; the Data Processing Agreement applies and is part of this contract.
Liability
German law limits how much liability a contract can shift, and we keep to the honest version of it.
We are liable without limit for intent and gross negligence, for injury to life, body, or health, under a guarantee we gave, and under mandatory law such as the Product Liability Act.
For simple negligence we are liable only for breach of a duty whose fulfillment makes this contract work at all and on whose observance you may rely (a cardinal duty), and only up to the damage that was foreseeable and typical for this kind of contract, capped at the fees you paid us in the twelve months before the damaging event. Beyond that, liability for simple negligence is excluded.
If a third-party AI provider fails, fixing, migrating, or working around it is our job, and the 72-hour guarantee applies. Damages beyond the guarantee remedy are covered only within the limits above.
Term and termination
The contract starts when your setup is confirmed and runs month to month or year to year, depending on what you chose. It renews automatically for the same period. You can cancel anytime; the cancellation takes effect at the end of the current billing period.
Either side can terminate immediately for cause, for example on a material breach that is not fixed after a written warning.
When the contract ends, we hand over your brain in a readable, exportable form, you revoke our access to your accounts, and we delete what remains of your data within 30 days, unless the law requires us to keep specific records longer. The Data Processing Agreement carries the details.
Changes to these terms
When the service changes, these Terms may change. We email you at least 30 days before a material change takes effect. You can object within those 30 days; if you do, either side may end the contract as of the date the change would have applied. If you keep using the service without objecting, the new Terms apply. We remind you of your right to object, the deadline, and these consequences in the notice itself.
Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a merchant, a legal entity under public law, or have no general place of jurisdiction in Germany, the courts of Hamburg have jurisdiction. If you are a consumer, your mandatory venue and consumer protections remain untouched.
If a clause of these Terms is or becomes invalid, the rest stays in force. Amendments to the contract itself need at least text form. These Terms are written in English; if we ever provide a translation, the English version prevails.